Privacy policy

Privacy Policy

This Privacy Policy describes how Lancashire Dog Treats (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from ldt-natural-dog-treats.myshopify.com (the “Site”).

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to make a complaint, please contact us using the details below:

Email:
ldtnaturaldogtreats@gmail.com

Postal Address:
Lancashire Dog Treats
Unit 64
Foxhole Road
Euxton
PR7 1NW
United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics to improve website performance and user experience.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with Shopify.

Personal Information collected:
Browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order Information

Purpose of collection:
To fulfil our contract with you, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and provide marketing communications where consent has been given.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and Royal Mail.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and resolve enquiries.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
May be shared with Royal Mail where relevant.

Personal Information collected:
Name, contact details, order details, and correspondence.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. This includes:

We may also disclose your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

This includes:

You can opt out of targeted advertising using the links below:

You can also visit the Digital Advertising Alliance opt-out portal:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Deliver orders

  • Provide customer support

  • Communicate with you

  • Send marketing communications where consent has been given

Lawful Basis (UK GDPR)

If you are located in the UK or EEA, we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests that do not override your rights

Retention

We retain your Personal Information for our records unless and until you request its deletion, or we are legally required to retain it for longer.

Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you.

Shopify uses limited automated processes to prevent fraud, such as temporary blacklisting of IP addresses or payment methods.

Your Rights

Under UK GDPR, you have the right to:

  • Access your Personal Information

  • Request correction or deletion

  • Object to processing

  • Request data portability

To exercise these rights, please contact us using the details above.

Your Personal Information may be processed in Ireland and transferred outside the UK or EEA, including to Canada and the United States, in accordance with applicable data protection laws.

Cookies

We use cookies to improve your browsing experience, remember preferences, and analyse site usage. Cookies may be functional, performance-based, advertising, or social media related.

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

For more information, visit:
www.allaboutcookies.org

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Complaints

If you are not satisfied with our response to a privacy-related complaint, you have the right to contact the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/

Last updated: 05 January 2026